Privacy Policy

Berry’s Pet Services
www.berryspetservices.co.uk

Last updated: 23rd October 2025

1. Introduction

Berry’s Pet Services (“we”, “our”, “us”) is committed to protecting the privacy of our clients and website visitors. This policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or booking our services, you agree to the collection and use of information as described in this policy.

2. What information we collect

We may collect and store the following types of personal data:

  • Your name, address, email, and telephone number.
  • Details about your pets, including name, breed, age, health notes, and behavioural information.
  • Booking, payment, and contact information.
  • Emergency contacts and veterinary details.
  • Any correspondence or enquiry messages sent through our website, social media, or booking system.

We do not collect unnecessary sensitive information.

3. How we collect your information

We collect data when you:

  • Make an enquiry or booking through our website, by phone, email, or in person.
  • Provide information as part of your pet’s registration or boarding agreement.
  • Interact with us on social media or through messaging platforms.

4. How we use your information

We use your information to:

  • Manage and confirm bookings, payments, and client communication.
  • Keep accurate records for licensing, insurance, and welfare compliance.
  • Maintain pet records required under local authority licensing regulations.
  • Contact you regarding future services, reminders, or updates (only where appropriate or with your consent).
  • Comply with lawful obligations related to animal boarding.

Client and booking data is securely stored in a customer relationship management (CRM) system and other secure business tools. All such systems conform to UK GDPR requirements.

5. Legal basis for processing

We process personal data under the following lawful bases:

  • Contract – to provide the pet-boarding and related services you request.
  • Legal obligation – to maintain records as required by local council licensing conditions.
  • Legitimate interests – to manage bookings and ensure animal welfare.
  • Consent – where you have agreed to receive marketing updates.

6. Licensing and record-keeping obligations

As a licensed home boarding provider, we are required by the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 to maintain certain records.

These include:

  • Pet identification and owner contact details.
  • Veterinary information and emergency contacts.
  • Health, vaccination, and behavioural notes.
  • Details of dates of boarding, fees, and supervision.

These records must be retained for inspection by the local authority.
All information is stored securely and retained only for as long as required by law or by licence conditions, after which it is securely deleted.

7. How we store and protect your data

All personal data is stored securely in password-protected systems and devices.
Access is restricted to authorised personnel only.
We take appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss.

Data is retained only for as long as necessary for legal, licensing, or business purposes, typically up to seven years after your last booking.

8. Sharing your information

We do not sell or trade your personal information.
We may share limited data only where necessary:

  • With local authorities for licensing compliance and inspection purposes.
  • With insurers or veterinary professionals in the event of an emergency or claim.
  • With professional service providers (such as accountants or IT support) under confidentiality agreements.

All third-party service providers must comply with UK GDPR and handle your data securely.

9. Your data rights

You have the right to:

  • Access a copy of the data we hold about you.
  • Request correction or deletion of inaccurate data.
  • Restrict or object to certain types of processing.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

10. Cookies and website analytics

Our website may use basic cookies and anonymous analytics to monitor performance and improve user experience. You can adjust your browser settings to decline cookies if preferred.

11. Contact us

For any questions or data requests, contact:

Berry’s Pet Services
Email: [insert your business email]
Website: www.berryspetservices.co.uk

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.